Help Center

Need Help with Packly?

Welcome to Packly's Help Center! We're here to make your experience as smooth as possible. Below you'll find quick links to frequently asked questions and guides for both buyers and sellers.

For Buyers

Ordering & Payments

How to create an account: A step-by-step guide to setting up your Packly profile.
Finding products: Tips for searching and filtering to find exactly what you need.
Placing an order: A detailed walkthrough from adding to cart to checkout.
Payment methods accepted: Learn about our secure payment gateways and options like cash on delivery (COD), mobile banking (bKash, Nagad, etc.), and credit/debit cards.
Using discount codes/vouchers: How to apply promotions at checkout.

Shipping & Delivery

Understanding delivery times: Estimated delivery frames for different locations within Bangladesh.
Tracking your order: How to use your tracking number to monitor your shipment's progress.
What if my package is delayed? Steps to take if your order doesn't arrive on time.
Delivery charges: Information on shipping costs.

Returns & Refunds

Packly's return policy: Our guidelines for returning products.
How to initiate a return: Step-by-step process for requesting a return.
Refund process and timelines: When and how you'll receive your refund.
Damaged or incorrect items: What to do if you receive the wrong or a damaged product.

Account Management

Managing your profile: Updating personal information, addresses, and preferences.
Password reset: How to regain access to your account.
Privacy and security: How Packly protects your data.

For Sellers

Getting Started

Becoming a Packly seller: Requirements and steps to set up your seller account.
Setting up your shop: Customizing your storefront and profile.
Listing your first product: A guide to creating effective product listings.
Understanding seller policies: Key rules and guidelines for selling on Packly.

Managing Orders & Inventory

Processing orders: How to manage new orders from your seller dashboard.
Inventory management: Keeping track of your stock levels.
Shipping for sellers: Guidelines for packaging and shipping your products.
Seller performance metrics: Understanding how your performance is measured.

Payments & Fees

Seller commission rates: Information on fees for selling on Packly.
Receiving payouts: When and how you'll get paid for your sales.
Managing your finances: Tools and reports for tracking your sales and earnings.

Tools & Support

Seller dashboard overview: Navigating your seller account effectively.
Promoting your products: Tips for increasing visibility and sales.
Seller support: How to get assistance with any selling-related queries.

Still Can't Find What You're Looking For?

Our customer support team is ready to help!

Email Us: support@packly.com.bd
Call Us: +8801712345678(Available Sunday - Thursday, 9 AM - 6 PM)

We aim to respond to all inquiries within 24 business hours.

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